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Texas Call Center Workers Overtime Pay Lawyers

A call center is a facility that makes or takes phone calls, usually for sales or customer service purposes. Working at a call center can be a strenuous, difficult, and thankless job, but these difficulties for workers are made worse when they’re not fairly paid for their labor. Particularly, call center employees are often illegally denied overtime compensation.

The Fair Labor Standards Act outlines the rules that employers must follow in regards to overtime pay, and includes many protections for workers. Violations of overtime pay laws are a serious matter, and if you’re not being paid for the overtime that you are working, you are owed money. Call Leichter Law Firm PC at (956) 205-0884 to learn more about what you can do to reclaim what you are owed.

Common FLSA Violations in Call Centers

Call centers often try to cut costs at the expense of their employees. The FLSA is a law that prohibits many of the practices they employ to save money. Common violations include:

  • Denying overtime to salaried employees. Just because you are paid a salary does not mean you are not entitled to overtime pay.
  • Improperly applying exemptions from overtime. Just because you are called a supervisor or manager does not mean you are not entitled to overtime pay.
  • Not paying for time spent working off the clock and before and after scheduled work shifts. Workers are generally required to be paid for starting the computer to download work instructions, booting up computer applications, shutting down a computer and other systems, and reading work-related emails. Many call-center employees do not realize that time spent getting call-ready prior to the start of their shift is compensable work under the Fair Labor Standards Act, even though they are not actually making any phone calls.
  • Automatically deducting for meal breaks when the employee does not get a full, uninterrupted meal break.

If you are a call center worker who has worked more than 40 hours per week and not received additional compensation for overtime, then you need to speak with a qualified overtime attorney today.

Contact a Texas call center overtime violation attorney today

At the Leichter Law Firm PC, our Board Certified Labor Law Specialist can tell you whether you are entitled to compensation for unpaid overtime, additional money for liquidated damages, attorney’s fees, and costs. If you feel as though your overtime pay was unfairly denied, or you were simply not paid overtime you deserve while working at a call center, contact the Texas overtime pay attorneys of the Leichter Law Firm PC, by calling (956) 205-0884.