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Texas Call Center Workers Overtime Pay Lawyers

A call center is a facility that makes or takes phone calls, usually for sales or customer service purposes. Working at a call center can be a strenuous, difficult, and thankless job, but these difficulties for workers are made worse when they’re not fairly paid for their labor. Particularly, call center employees are often illegally denied overtime compensation.

The Fair Labor Standards Act outlines the rules that employers must follow in regards to overtime pay, and includes many protections for workers. Violations of overtime pay laws are a serious matter, and if you’re not being paid for the overtime that you are working, you are owed money. Call Leichter Law Firm PC at (956) 205-0884 to learn more about what you can do to reclaim what you are owed.

Common FLSA Violations in Call Centers

Call centers often try to cut costs at the expense of their employees. The FLSA is a law that prohibits many of the practices they employ to save money. Common violations include:

  • Denying overtime to salaried employees. Just because you are paid a salary does not mean you are not entitled to overtime pay.
  • Improperly applying exemptions from overtime. Just because you are called a supervisor or manager does not mean you are not entitled to overtime pay.
  • Not paying for time spent working off the clock and before and after scheduled work shifts. Workers are generally required to be paid for starting the computer to download work instructions, booting up computer applications, shutting down a computer and other systems, and reading work-related emails. Many call-center employees do not realize that time spent getting call-ready prior to the start of their shift is compensable work under the Fair Labor Standards Act, even though they are not actually making any phone calls.
  • Automatically deducting for meal breaks when the employee does not get a full, uninterrupted meal break.

If you are a call center worker who has worked more than 40 hours per week and not received additional compensation for overtime, then you need to speak with a qualified overtime attorney today.

Frequently Asked Questions

If these FAQs do not adequately answer any of your questions or concerns, please contact Leichter Law Firm PC through our website or call us at (956) 205-0884. A member of our team will happily answer any questions you may have and meet with you for a free consultation.

Are call center employees entitled to overtime pay?

Non-exempt employees are protected by the Fair Labor Standards Act (FLSA) and are entitled to one-and-a-half times their normal hourly wage when they work over 40 hours in a week. Many call center employees are required to show up before their shift officially starts to boot up their computer and launch the software that they use. These extra 15 minutes of work can quickly add up over weeks, months, and years to become a significant amount of unpaid time. It is important to remember that the FLSA describes an employee’s “hours worked” as any time spent properly completing a task. This means that the employee should be paid for the time it takes to boot up the computer, launch programs, check emails, and complete reports.

How do I know if I am supposed to be paid for breaks at work?

If you have any doubts about the amount of time you are legally allowed to rest at work while still getting paid, it is important to speak with a knowledgeable attorney. They will understand the specific laws protecting your rights both on and off the clock. The answer to this question depends on specific details regarding your work obligations, the amount of time you are at work, the length of your break, and other opportunities the employer may provide. Employers sometimes refuse to pay their employees for the breaks they are legally allowed to take, and it may be in your best interest to have a professional assess your situation.

What if I agreed to work overtime without the extra pay?

Deceitful employers may try to convince their employees to work without proper compensation, but this will not stand in the court of law. As an employee, you have federal protection that ensures you are being paid the appropriate amount, regardless of whether or not you agreed to work for less. An experienced attorney will be able to represent your claim, and you may be compensated for a significant amount of backpay.

Contact a Texas call center overtime violation attorney today

At the Leichter Law Firm PC, our Board Certified Labor Law Specialist can tell you whether you are entitled to compensation for unpaid overtime, additional money for liquidated damages, attorney’s fees, and costs. If you feel as though your overtime pay was unfairly denied, or you were simply not paid overtime you deserve while working at a call center, contact the Texas overtime pay attorneys of the Leichter Law Firm PC, by calling (956) 205-0884.